Privacy policy

1) Introduction and Contact Information of the Data Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data is any data by which you can be personally identified.

1.2 The data controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Buben & Zörweg GmbH, Hauptstraße 515, 8962 Gröbming, Austria, Tel.: +43 3685 22480-58, Email: luisi.zoerweg@buben-zorweg.com. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1 When using our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website:

Our visited website
Date and time at the moment of access
Amount of data sent in bytes
Source/reference from which you came to the page
Used browser
Used operating system
Used IP address (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6(1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or otherwise used. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the data controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

3) Hosting & Content-Delivery-Network

3.1 For hosting our website and displaying the page contents, we use a provider who provides its services exclusively on servers within the European Union, either itself or through selected subcontractors.

All data collected on our website is processed on these servers.

We have entered into a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

3.2 Cloudflare

We use a Content Delivery Network of the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service enables us to deliver large media files such as graphics, page contents or scripts faster via a network of regionally distributed servers. The processing takes place for the purpose of safeguarding our legitimate interest in improving the stability and functionality of our website pursuant to Art. 6 para. 1 lit. f GDPR. We have entered into a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures compliance with the European level of data protection.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain stored on your device for a longer period and enable the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If personal data is processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1) lit. b GDPR either for the execution of the contract, in accordance with Art. 6(1) lit. a GDPR in the case of consent, or in accordance with Art. 6(1) lit. f GDPR to protect our legitimate interests in the best functionality of the website as well as a customer-friendly and effective design of the page visit.

You can set your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.

5) Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected when using a contact form is visible on the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you and the associated technical administration.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6(1) lit. f GDPR. If your contact aims to conclude a contract, the additional legal basis for processing is Art. 6(1) lit. b GDPR. Your data will be deleted after the final processing of your request, provided there are no legal storage obligations to the contrary.

6) Data Processing When Opening a Customer Account

Pursuant to Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed to the necessary extent if you provide it to us when opening a customer account. You can see which data is required for the account opening from the input mask of the corresponding form on our website.

Deletion of your customer account is possible at any time and can be communicated by message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted unless all contracts concluded over it have been fully processed, no statutory retention periods oppose this, and no legitimate interest on our part in further storage exists.

7) Use of Customer Data for Direct Marketing

7.1 Registration for Our Email Newsletter

If you register for our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. The provision of further data is voluntary and serves to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive the newsletter after you have expressly confirmed your consent to receive the newsletter by clicking on a verification link sent to the specified email address.

By activating the confirmation link, you grant us your consent for the use of your personal data pursuant to Art. 6 para. 1 lit. a GDPR. We store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration to be able to trace any possible misuse of your email address at a later point in time. The data collected by us during newsletter registration will be used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the designated link in the newsletter or by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further data use beyond this, which is legally permitted and about which we inform you in this declaration.

7.2 MailChimp

The dispatch of our email newsletter is carried out via the following provider: The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we disclose the data you provided during newsletter registration pursuant to Art. 6 para. 1 lit. f GDPR to this provider so that it can carry out the newsletter dispatch on our behalf.

Subject to your express consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider furthermore conducts statistical success evaluation of newsletter campaigns by means of web beacons or tracking pixels in the sent emails, which can measure opening rates and specific interactions with the newsletter content. Device information (e.g. time of access, IP address, browser type and operating system) is also collected and evaluated in this context, but not merged with other data sets.

You can revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision of the European Commission.

8) Data Processing for Order Fulfillment

8.1 To the extent necessary for contract fulfillment for delivery and payment purposes, the personal data collected by us is disclosed pursuant to Art. 6 para. 1 lit. b GDPR to the commissioned transport company and the commissioned financial institution.

If we owe you updates for goods with digital elements or digital products based on a corresponding contract, we process the contact data you transmitted during the order (name, address, email address) in order to inform you personally about upcoming updates within the statutory period via a suitable communication channel (e.g. postally or by email) within the scope of our statutory information obligations pursuant to Art. 6 para. 1 lit. c GDPR. Your contact data will be used strictly for the purpose of notifications regarding updates owed by us and processed by us only to the extent necessary for the respective notification.

For the fulfillment of your order, we furthermore cooperate with the following service provider(s), who support us wholly or partially in the execution of concluded contracts. Certain personal data is disclosed to these service providers to the extent specified in the following information.

8.2 Disclosure of Personal Data to Shipping Service Providers

- DPD

As transport service provider, we use the following provider: DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany

Prior to delivery of the goods, we disclose your email address and/or telephone number pursuant to Art. 6 para. 1 lit. a GDPR to the provider for the purpose of coordinating a delivery date or delivery notification, provided you have given your express consent for this in the order process. Otherwise, we disclose only the recipient's name and delivery address to the provider for delivery purposes pursuant to Art. 6 para. 1 lit. b GDPR. Disclosure takes place only to the extent necessary for goods delivery. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the provider.

- FedEx (except Cyprus)

As transport service provider, we use the following provider: FedEx Express Germany GmbH, Langer Kornweg 34k, 65451 Kelsterbach, Germany

Consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the provider.

9) Web Analysis Services

Google Analytics 4

This website uses Google Analytics 4, a web analysis service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, cookies are set when visiting the website by Google Analytics 4, which are stored on your device and collect certain information. This includes your IP address, which is, however, shortened by Google by the last digits to exclude direct personal reference.

The information is transmitted to Google servers and further processed there. This may also involve transmissions to Google LLC. located in the USA.

Google uses the collected information on our behalf to evaluate your use of the website, compile reports on website activities for us, and provide other services related to website and internet usage. The IP address transmitted by your browser in the context of Google Analytics 4 is not merged with other data from Google. The data collected during the use of Google Analytics 4 will be stored for two months and then deleted.

All described processing, especially setting cookies on the used end device, will only be carried out if you have given us your explicit consent according to Art. 6(1) lit. a GDPR. Without your consent, Google Analytics 4 will not be used during your site visit. You can revoke your consent at any time with future effect by disabling this service in the "Cookie-Consent-Tool" provided on the website.

We have concluded a data processing agreement with Google, ensuring the protection of our site visitors' data and prohibiting unauthorized disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de und unter https://policies.google.com/technologies/partner-sites

Demographic Features
Google Analytics 4 uses the special "demographic features" function and can thereby create statistics that make statements about the age, gender, and interests of site visitors. This is done by analyzing advertising and information from third-party providers. This allows the identification of target groups for marketing activities. The collected data cannot be assigned to a specific person and will be deleted after a storage period of two months.

Google Signals
As an extension to Google Analytics 4, this website may use Google Signals to create cross-device reports. If you have activated personalized ads and linked your devices to your Google account, Google can analyze your usage behavior across devices and database models, including cross-device conversions, subject to your consent to use Google Analytics according to Art. 6(1) lit. a GDPR. We do not receive personal data from Google, only statistics. If you want to stop the cross-device analysis, you can deactivate the "personalized advertising" function in your Google account settings. Follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de Weitere Informationen zu Google Signals finden Sie unter folgendem Link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, this website may use the "UserIDs" function. If you have consented to the use of Google Analytics 4 according to Art. 6(1) lit. a GDPR, created an account on this website, and logged in with this account on different devices, your activities, including conversions, can be analyzed across devices.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, ensuring compliance with the European data protection level based on an adequacy decision by the European Commission.

10) Retargeting/ Remarketing and Conversion-Tracking

Meta Pixel with Extended Data Matching

Within our online offering, we use the "Meta Pixel" service in extended data matching mode of the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta").

When a user clicks on an advertisement we have placed on Facebook or Instagram, "Meta Pixel" extends the URL of our linked page by a parameter. This URL parameter is then entered into the user's browser via a cookie set by our linked page itself after redirection. In addition, this cookie captures specific customer data such as e.g. the email address that we collect on our website linked to the Facebook or Instagram advertisement during processes such as purchase completions, account logins or registrations (extended data matching). The cookie is then read out and enables the transmission of the data including the specific customer data to Meta.

We use "Meta Pixel" with extended data matching to make our advertisements (so-called "Ads") on Facebook and/or Instagram more effective and to ensure that they match user interests or exhibit certain characteristics (e.g. interests in specific topics or products determined based on visited websites), which we transmit to Meta (so-called "Custom Audiences").

Furthermore, we analyze the effectiveness of our advertisements by tracking whether users were redirected to our website after clicking on an advertisement (conversion). Compared to the standard version of "Meta Pixel", the extended data matching function helps us better measure the effectiveness of our advertising campaigns by capturing more attributed conversions.

All transmitted data is stored and processed by Meta, enabling assignment to the respective user profile, and Meta may use the data for its own advertising purposes in accordance with Meta's data usage guidelines (https://www.facebook.com/about/privacy/). The data may enable Meta and its partners to serve advertisements on and off Facebook.

All processing described above, in particular the setting of cookies for reading information from the end device used, takes place only if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You may revoke your given consent at any time with effect for the future by deactivating this service in the "Cookie-Consent-Tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

The information generated by Meta is generally transmitted to a Meta server and stored there; this may also involve transmission to servers of Meta Platforms Inc. in the USA.

11) Page Functionalities

11.1 YouTube

This website uses plugins for displaying and playing videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Data may also be transmitted to: Google LLC., USA.

When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the provider's servers to load the plugin. Certain information, including your IP address, is transmitted to the provider in this process.

When playback of embedded videos via the plugin is started, the provider also uses cookies to collect information about user behavior, create playback statistics and prevent abusive behavior.

If you are logged into a user account with the provider during your site visit, your data will be directly assigned to your account when you click on a video. If you do not wish this assignment to your account, you must log out before activating the playback button.

All aforementioned processing, in particular the setting of cookies for reading information from the end device used, takes place only if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your given consent at any time with effect for the future by deactivating this service via the "Cookie-Consent-Tool" provided on the website.

11.2 Google Web Fonts

This site uses so-called Web Fonts from the following provider for uniform representation of fonts: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

When a page is called up, your browser loads the required web fonts into your browser cache to display texts and fonts correctly and establishes a direct connection to the provider's servers. Certain browser information, including your IP address, is transmitted to the provider in this process.

Data may also be transmitted to: Google LLC, USA.

Processing of personal data in connection with contacting the font provider takes place only if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your given consent at any time with effect for the future by deactivating this service via the "Cookie-Consent-Tool" provided on the website. If your browser does not support Web Fonts, a standard font from your computer is used instead.

Further information on Google's privacy provisions can be found here: https://business.safety.google/intl/de/privacy/

12) Tools and Miscellaneous

Cookie-Consent-Tool

This website uses a so-called "Cookie-Consent-Tool" to obtain effective user consents for consent-required cookies and cookie-based applications. The "Cookie-Consent-Tool" is displayed to users upon page access in the form of an interactive user interface, where consents for certain cookies and/or cookie-based applications can be granted by checking the appropriate boxes. Through use of the tool, all consent-required cookies/services are only loaded if the respective user grants the corresponding consents by checking the boxes. This ensures that such cookies are only set on the respective user's end device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, processing of personal data (such as the IP address) occurs for the purpose of storing, assigning or logging cookie settings, this takes place pursuant to Art. 6 para. 1 lit. f GDPR based on our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our internet presence.

A further legal basis for the processing is also Art. 6 para. 1 lit. c GDPR. As controllers, we are legally obliged to make the use of technically non-necessary cookies dependent on the respective user's consent.

If necessary, we have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

Further information about the operator and configuration options of the Cookie-Consent-Tool can be found directly in the corresponding user interface on our website.

13) Rights of the Data Subject

13.1 Applicable data protection law grants you the following data subject rights (information and intervention rights) vis-à-vis the controller regarding the processing of your personal data, whereby reference is made to the cited legal basis for the respective exercise requirements:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw granted consents pursuant to Art. 7 para. 3 GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

13.2 Right to Object

If we process your personal data based on our predominant legitimate interest in the context of a balancing of interests, you have the right at any time, for reasons arising from your particular situation, to object to this processing with effect for the future.

If you exercise your right to object, we will cease processing the data concerned. Further processing remains reserved, however, if we can demonstrate compelling protectworthy grounds for the processing that override your interests, fundamental rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If your personal data is processed by us for direct marketing purposes, you have the right at any time to object to the processing of personal data concerning you for such advertising purposes. You can exercise the objection as described above.

If you exercise your right to object, we will cease processing the data concerned for direct marketing purposes.

14) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the respective legal basis, the processing purpose and – if applicable – additionally by the respective statutory retention period (e.g. commercial and tax law retention periods).

When processing personal data based on express consent pursuant to Art. 6 para. 1 lit. a GDPR, the data concerned will be stored until you revoke your consent.

If there are statutory retention periods for data processed in the context of contractual or contract-similar obligations based on Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after expiry of the retention periods, unless it is still required for contract fulfillment or contract initiation and/or we have no legitimate interest in further storage.

When processing personal data based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object pursuant to Art. 21 para. 1 GDPR, unless we can demonstrate compelling protectworthy grounds for the processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for direct marketing purposes based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object pursuant to Art. 21 para. 2 GDPR.

Unless otherwise specified in the other information of this declaration regarding specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.