Payment & Shipping
These details summarize the relevant provisions from our General Terms and Conditions (GTC). In case of doubt, the full GTC text applies.
1) Prices and terms of payment
1.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices that include the statutory value added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.
1.2 For deliveries to countries outside the European Union, further costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or customs duties or taxes (e.g. customs). Such costs may also arise in connection with the money transfer if the delivery does not take place to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.
1.3 The following payment methods are available to the Customer in the online shop:
- Credit card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
If one of the payment methods listed above is selected, payment processing will be carried out by the payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as "Stripe"). Stripe may use affiliated payment services to perform its services. Further information about Stripe is available at https://stripe.com.
For the use of individual payment methods, additional conditions or credit checks by the respective credit institution may apply, which will be specifically indicated during the order process. No additional fees are charged by the Seller for the chosen payment method.
2) Delivery and shipping conditions
2.1 If the Seller offers to ship the goods, delivery is made within the shipping area indicated by the Seller to the delivery address specified by the Customer, unless otherwise agreed. The delivery address provided in the Seller's order processing shall be decisive in the processing of the transaction. Shipping is available to selected EU countries: Belgium, Bulgaria, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Portugal, Slovakia, Slovenia, Spain, and Cyprus. Shipping is carried out depending on the product by standard delivery. The exact shipping costs depend on the shipping method, weight, and delivery address and will be displayed during the order process.
2.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the outward shipment if the Customer effectively exercises his right of withdrawal. In the case of effective exercise of the right of withdrawal by the Customer, the provision made in the Seller's withdrawal instructions regarding the return shipping costs shall apply.
2.3 If the Customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold item shall pass to the Customer as soon as the Seller has handed over the item to the carrier, the freight forwarder or the person or institution otherwise designated to carry out the shipment. If the Customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the sold item generally passes to the Customer only upon handover of the goods to the Customer or an authorized recipient. Deviating from this, however, the risk of accidental loss and accidental deterioration of the sold item also passes to the consumer upon handover of the item to the carrier, the freight forwarder or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the carrier, the freight forwarder or the person or institution otherwise designated to carry out the shipment and the Seller has not previously named such a person or institution to the Customer.
2.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall only apply if the non-delivery is not the responsibility of the Seller and he has concluded a specific covering transaction with the supplier with due care. The Seller shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer shall be informed immediately and the consideration shall be refunded without delay.
2.5 Collection by the Customer himself is not possible for logistical reasons.
2.6 Delivery Time and Commencement of the Period
The period for delivery begins as follows:
- for payment by credit card, on the day after the conclusion of the contract;
- for payment by Apple Pay or Google Pay, on the day after the customer confirms the payment transaction.
The period ends upon expiry of the last day of the specified delivery time. If the last day of the period falls on a Saturday, Sunday, or a public holiday officially recognized at the place of delivery, the next working day shall take the place of such a day. The specific delivery time for each item is indicated in the product description and during the order process. When ordering several items with different delivery times, the delivery time of the item with the longest period shall apply to the entire shipment.
3) Returns and complaints
Please refer to the section Right of Withdrawal. You bear the direct costs of returning the goods.
Complaints (Defects):
- 2-year statutory warranty [see Terms & Conditions, Section 7]
- Free repair or replacement
- Please contact: service@buben-zorweg.com (include photos of the defect)
Return address:
Buben & Zörweg Manufaktur GmbH
Andreas-Odenwald-Weg 5
75177 Pforzheim
Germany
4) Retention of title
If the Seller provides advance performance, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
Note: This summary does not replace the full GTC. In case of conflicts, the GTC takes precedence.